• We address all tickets once a week every Monday. You will receive an email the upcoming Sunday

Cancellation / Freeze Ticket

Cancellation Policies:

  • 1 year commitment: Must pay off half of the payable dues

  • Month to month: 30 day notice

  • Injury: Must provide signed verifiable doctors note.

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Freeze Policies:

  • Student Membership: May freeze up to 3 months at a time. Frozen periods will be added on to the end of the membership.

  • Injury: Must provide signed verifiable doctors note.

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You will receive an email next Monday to review your ticket!

 

Modification Ticket

Upgrade:
You can upgrade your membership at any time
Downgrade:
If you are a month to month member you can downgrade your membership at any time. If you are in a year commitment you cannot downgrade your membership until the year is over.

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You will receive an email next Monday to review your ticket!

Modifications:
Guest privilege: Bring 1 friend with you per day!
Multi-Gym: Gain access to all of the facilities!
24/7: Gain access to the facility 24 hours, 7 days per week!

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Billing Ticket

Maintenance Fee: $50 annual maintenance fee that gets billed 90 days after joining. (You will see this fee added on top of your monthly fee)

Sneak in liability fee: (Members) $50 fee for providing facility access to anyone ineligible. (Temporary passes) $300 fee for providing facility access to anyone ineligible.

Gym etiquette fee: $20 for not re-racking weights or leaving a mess.

Theft fee: $300 for stealing and your membership is revoked.

If you think there is still a billing issue please submit a ticket below.

You will receive an email next Monday to review your ticket!