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Cancellation 

To cancel your membership please go into your GYMMASTER app, navigate to the membership and press cancel. If will outline the cancellation policy and if any fees are applicable.

If you need to cancel your year commitment membership early due to an injury or moving 25 miles or further from any current location you can submit the following documents to get your membership cancelled without any fee:

1. Signed doctors note which must include the length of time you are not able to exercise. (Doctors office will be contacted for verification)

2. A utility bill with your name and new address on it. (Utility company will be contacted for verification)

Upload File

You will receive a reply within 24 hours!

Cancel
Modify

Modification Ticket

Upgrade:
You can upgrade your membership at any time
Downgrade:
If you are a month to month member you can downgrade your membership at any time. If you are in a year commitment you cannot downgrade your membership until the year is over.

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You will receive a reply within 24 hours!

Modifications:
Multi-Gym: Gain access to all of the facilities!
24/7: Gain access to the facility 24 hours, 7 days per week!

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Billing

Billing Ticket

Maintenance Fee: $50 annual maintenance fee that gets billed 90 days after joining. (You will see this fee added on top of your monthly fee)

Sneak in liability fee: (Members) $50 fee for providing facility access to anyone ineligible. (Temporary passes) $300 fee for providing facility access to anyone ineligible.


Gym etiquette fee: $20 for not re-racking weights or leaving a mess.

Theft fee: $300 for stealing and your membership is revoked.

If you think there is still a billing issue please submit a ticket below.

You will receive a reply within 24 hours!

Freeze

Freeze

Freeze policy:

Year commitment membership:

1. You cannot freeze your membership during the initial year, once the year it up and your membership auto renews you can freeze as needed.

2. If you have an injury that wont allow you to exercise you can freeze your membership with a signed doctors note stating the length of time you cannot use the gym. (Doctors office will be contacted for verification)

Month to month membership:

1. Freeze anytime with only a $5 per month charge throughout the duration of your freeze.

You will receive a reply within 24 hours!

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