ARSEN’S GYM PRIVACY POLICY

Effective Date: July 27, 2026

This Privacy Policy explains how Arsen’s Training LLC, doing business as Arsen’s Gym, and its affiliated Arsen’s Gym operating entities collect, use, disclose, retain, and protect personal information.

In this Privacy Policy, “Arsen’s Gym,” “we,” “us,” and “our” refer to these entities.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

• Name
• Mailing address
• Email address
• Telephone number
• Date of birth
• Emergency-contact information
• Membership information and history
• Gym location and facility-access information
• Account balances and billing status
• Payment and transaction history
• Payment decline and return information
• Information submitted through our website, member portal, forms, applications, or customer-support channels
• Communications with us, including telephone calls, emails, text messages, and support tickets
• SMS consent, opt-out, and communication-preference records
• Device, browser, IP address, cookie, and website-usage information
• Information needed to prevent fraud, enforce membership agreements, and protect our facilities, members, and employees

Payment-card and bank-account information may be collected and processed by membership-management, banking, and payment-processing providers.

Arsen’s Gym may receive limited payment information, tokens, transaction status, decline reasons, return reasons, and account-management information from those providers.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you
• During membership enrollment
• Through the GymMaster member portal or mobile application
• Through our website and online forms
• When you contact customer support
• When you make or attempt a payment
• When you enter or use an Arsen’s Gym facility
• Through cookies and similar technologies
• From service providers that process transactions or operate services on our behalf
• As otherwise permitted by law

3. HOW WE USE INFORMATION

We may use personal information to:

• Create and administer memberships
• Process payments
• Manage billing and outstanding balances
• Maintain payment methods
• Provide gym access and member services
• Communicate account and billing information
• Send payment-processing and failed-payment notifications
• Respond to questions and customer-support requests
• Maintain records of SMS consent and opt-out requests
• Prevent fraud and misuse of memberships or facilities
• Protect members, employees, property, and systems
• Enforce membership agreements and facility rules
• Maintain accounting, tax, insurance, and legal records
• Operate, secure, analyze, and improve our website and services
• Comply with legal, regulatory, and contractual obligations
• Establish, exercise, or defend legal rights

4. ACCOUNT AND BILLING TEXT MESSAGES

Members may voluntarily consent to receive recurring Arsen’s Gym account and billing-related text messages.

Messages may include:

• Payment-processing notifications
• Failed-payment alerts
• Billing-detail update reminders
• Outstanding-balance notifications
• Payment-status updates
• Requests to update an invalid or expired payment method
• Billing-related customer-support replies

This SMS program is not used for promotional offers, advertising, marketing campaigns, booking notifications, or unrelated general announcements.

Message frequency varies depending on account and billing activity.

Message and data rates may apply.

Members may reply STOP to unsubscribe or HELP for assistance.

SMS consent is optional and is not a condition of purchasing or maintaining an Arsen’s Gym membership.

We may retain records of:

• The mobile number provided
• The date and method of consent
• The consent language presented
• Messages sent
• Message delivery status
• HELP, STOP, START, UNSTOP, and other replies
• The date consent was withdrawn or renewed
• Related customer-support activity

We do not sell, rent, transfer, or provide SMS consent information to third parties for their own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information to service providers that perform services for Arsen’s Gym, including:

• Membership-management providers
• Payment processors and financial institutions
• Communications, telephone, email, and text-messaging providers
• Customer-support and ticket-management providers
• Website hosting and technology providers
• Cybersecurity and fraud-prevention providers
• Accounting, insurance, legal, and professional advisers
• Analytics providers

These providers may use personal information only as necessary to provide services to Arsen’s Gym or as otherwise permitted by law.

We may also disclose information:

• When required by law, subpoena, court order, or government request
• To detect or prevent fraud, abuse, security incidents, or unlawful activity
• To protect Arsen’s Gym, our members, employees, property, or legal rights
• In connection with financing, reorganization, merger, acquisition, or sale of all or part of the business
• With your direction or consent

The disclosures described above do not include text-messaging originator opt-in data or consent. SMS opt-in data and consent will not be shared with third parties.

We do not sell personal information for money.

6. PAYMENT INFORMATION

Payment-card and bank-account information may be submitted directly to third-party payment processors or membership-management providers.

Arsen’s Gym may not receive or store complete payment credentials. We may receive transaction identifiers, payment tokens, partial account details, payment status, decline reasons, return reasons, and related billing information.

Payment information is used to process authorized payments, administer memberships, prevent fraud, manage account balances, and comply with financial and legal obligations.

7. TELEPHONE CALLS AND RECORDINGS

Telephone calls with Arsen’s Gym may be monitored or recorded for customer service, training, security, compliance, documentation, and quality-control purposes where permitted by law.

We may retain call details, recordings, notes, dispositions, and related account information.

8. FACILITY ACCESS AND SECURITY

Arsen’s Gym may collect information concerning facility access, including key-tag activity, entry times, access status, membership status, and security-related incidents.

Facilities may use video surveillance for safety, security, fraud prevention, incident investigation, and enforcement of facility rules.

9. COOKIES AND WEBSITE TECHNOLOGIES

Our website and service providers may use cookies and similar technologies to:

• Operate the website
• Maintain sessions
• Remember preferences
• Understand website usage
• Improve performance
• Prevent fraud
• Maintain security

You may be able to limit or delete cookies through your browser settings. Some website features may not function properly if cookies are disabled.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Administer memberships
• Complete transactions
• Manage payments and account balances
• Provide customer service
• Maintain consent and communication records
• Comply with accounting, tax, insurance, regulatory, and legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Establish, exercise, or defend legal claims

Retention periods may vary depending on the type of information and applicable requirements.

11. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

No method of electronic storage, processing, or transmission is completely secure. We cannot guarantee absolute security.

12. YOUR CHOICES

Text Messages:

Reply STOP to unsubscribe from Arsen’s Gym account and billing text messages.

Reply HELP for assistance.

Email:

Use the unsubscribe option included in applicable emails or contact us to update your preferences.

Account Information:

You may update certain information through the GymMaster member portal or by contacting Arsen’s Gym.

Payment Information:

You may update payment information through approved account-management tools or by contacting customer support.

13. STATE PRIVACY RIGHTS

Depending on where you live and whether applicable legal thresholds are met, you may have rights concerning your personal information.

These rights may include requesting:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Information about how personal information is used or disclosed

We may need to verify your identity before completing a request.

14. CHILDREN’S PRIVACY

Our website and online services are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without appropriate authorization.

Memberships involving minors may require information and authorization from a parent or legal guardian.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Their privacy practices are governed by their own policies. Arsen’s Gym is not responsible for third-party websites or services outside our control.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

The revised policy will be posted on this page with an updated effective date.

17. CONTACT US

Questions, privacy requests, or concerns may be directed to:

Arsen’s Gym
Email: support@arsensgym.com
Phone: (203) 590-9898